Shuttle Dispatcher / Customer Service Representative

Key ResponsibilitiesCommunicate professionally with drivers and passengers to ensure efficient operationsReceive, prioritize, and dispatch calls to drivers and customersMaintain and update reservation and scheduling records for passengers, drivers, and shuttlesCoordinate shuttle schedules and logistics in real timeDeliver top-tier customer service by addressing inquiries and resolving concernsSupport drivers in navigating routes and managing unexpected situationsPerform additional administrative tasks as